This Privacy Policy explains how l899 collects, processes, stores, and protects personal data provided by players and visitors on the l899 platform. Your privacy is a foundational commitment — not an afterthought.
Six core principles shape how l899 handles every piece of personal data entrusted to us by our players across Bangladesh.
l899 collects only the personal data that is strictly necessary to provide the Services, verify identity, process payments, and meet legal obligations. We do not collect data for its own sake.
Every data exchange between your device and the l899 platform is protected by SSL/TLS encryption. Sensitive data at rest — including passwords and payment details — is stored using industry-standard secure hashing and encryption protocols.
l899 does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing or commercial purposes. Your data stays within the l899 ecosystem and its trusted service partners.
Registered players may request access to their personal data, correction of inaccurate records, and deletion of data where permitted by applicable legal and regulatory requirements. Requests are handled within 30 days.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is securely deleted following account closure subject to mandatory retention obligations.
This Privacy Policy is written in plain English so that every l899 player in Bangladesh can understand exactly what data is collected, why it is collected, how it is used, and who it may be shared with.
This Privacy Policy ("Policy") describes how l899 ("l899", "we", "us", "our") collects, uses, processes, stores, and discloses personal data relating to individuals ("you", "the Player", "the User") who access or use the l899 website, mobile platform, games, betting markets, and associated services (collectively, "the Services").
l899 is committed to protecting the privacy and personal data of every user of the platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. This Policy is designed to be transparent, readable, and consistent with the principle that every person has a right to understand how their data is being handled.
By accessing the l899 platform or creating a player account, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. This Policy is incorporated by reference into the l899 Terms & Conditions. If you do not agree with the practices described in this Policy, you should not use the Services.
Note: This Policy should be read alongside the l899 Terms & Conditions and the Responsible Gaming Policy, all of which together constitute the full agreement between you and l899.
l899 collects personal data in the following categories, depending on how you interact with the platform:
When you create an l899 account, we collect: your full legal name, date of birth, residential address, email address, and Bangladeshi mobile telephone number. This data is required to create and manage your account and to verify your identity in accordance with our Know Your Customer ("KYC") obligations.
As part of the KYC process, we may collect copies of government-issued identity documents (such as your National Identity Card or passport), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership (such as a screenshot of your bKash, Nagad, Rocket, or Upay wallet registered in your name).
We collect records of all deposits, withdrawals, and bonus transactions conducted through your l899 account. This includes transaction amounts in Bangladeshi Taka (BDT), timestamps, payment method references, and transaction status. We do not store full payment account credentials — only the minimum reference information required to process and reconcile transactions.
We collect data relating to your gaming activity on the platform, including game history, bet amounts, win and loss records, session durations, and responsible gaming settings such as deposit limits and self-exclusion elections. This data is used to provide the Services, to support responsible gaming monitoring, and to resolve disputes.
When you access the l899 platform, we automatically collect certain technical data, including: your IP address, browser type and version, operating system, device type and identifier, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.
If you contact the l899 support team via email, live chat, or any other channel, we retain a record of that communication, including its content, timestamp, and outcome. This data is used to manage your support request, improve service quality, and maintain an audit trail of player interactions.
Where you have opted in to receive promotional communications from l899, we retain a record of your marketing preferences, including the channels and types of content you have consented to receive. You may update or withdraw marketing consent at any time via your account settings or by contacting the support team.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, NID, passport | Account creation, KYC verification |
| Contact | Email address, mobile number, address | Account management, support, notifications |
| Financial | Transaction records, payment method references | Payment processing, fraud prevention |
| Gaming Activity | Bet history, session data, game logs | Service delivery, dispute resolution, responsible gaming |
| Technical | IP address, device ID, browser data | Security, fraud prevention, platform optimisation |
| Communications | Support chat logs, email correspondence | Support quality, audit trail |
| Marketing | Promotional opt-in records, campaign interactions | Personalised offers (with consent only) |
l899 uses the personal data it collects for the following clearly defined purposes:
l899 does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
l899 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
Cookies are small text files placed on your device by the l899 platform when you visit. They enable the platform to recognise your device, maintain your session, and deliver a personalised experience. l899 also uses similar tracking technologies including web beacons and local storage objects.
You may manage cookie preferences through your browser settings. Disabling certain cookie categories may affect the functionality of the l899 platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Services.
l899 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:
Important: All third-party recipients of personal data are required to handle that data in accordance with applicable data protection standards. l899 does not transfer personal data to recipients in jurisdictions that do not provide an adequate level of data protection without appropriate safeguards in place.
l899 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While l899 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact the l899 support team immediately at [email protected].
l899 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, subject to any mandatory retention obligations imposed by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
As a player on the l899 platform, you have the following rights in relation to your personal data, subject to applicable legal limitations:
To exercise any of these rights, please contact the l899 data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five working days and respond in full within 30 calendar days. Where a request is complex or involves a high volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension.
The l899 platform is strictly intended for adults aged 18 years and above. l899 does not knowingly collect personal data from any individual under the age of 18. If we become aware that an account has been created by or on behalf of a person under the age of 18, that account will be immediately closed and all associated personal data will be deleted in accordance with our data retention procedures.
If you have reason to believe that a person under the age of 18 has registered an account on the l899 platform, please contact the support team immediately at [email protected] so that appropriate action can be taken without delay.
The l899 platform may contain references to third-party services, game providers, or payment partners. Any interaction you have with those third-party services is governed by their own privacy policies, which are independent of this Policy. l899 does not control and is not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies of any third-party service you interact with.
l899 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email at least seven days before the revised Policy takes effect, except where immediate amendment is required by law or for security reasons.
The revised Policy will be published on this page with an updated "Last Updated" date. Continued use of the l899 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the changes, you should discontinue use of the Services and may request account closure by contacting the support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which l899 processes your personal data, please contact us through the following channel:
Formal data requests: For formal written requests relating to data access, rectification, erasure, or portability, please email [email protected] with the subject line "Data Rights Request" and include your full registered name and account email address so that we can locate your records efficiently.
Our support team is available around the clock to address any data or privacy concerns. You can also review our full Terms & Conditions, explore our responsible gaming tools, or head back to the platform.